Debt recovery singapore
Case Study #018: Swift Debt Collection with Results

The client had built his sales consulting firm from the ground up, earning a reputation for delivering top-notch services and fostering strong client relationships. However, a single unfulfilled contract had cast a shadow over his success. A large customer, who had received services amounting to SGD$85,000, failed to pay, leaving him in a financial bind.
Despite numerous attempts to contact the customer, including phone calls, emails, and even formal letters, there was no response. The customer sudden disappearance was a crushing blow, not just financially but emotionally, as it threatened the stability of his company. He needed help, and that’s when he turned to JMS Rogers, renowned for its expertise in resolving complex debt collection cases.
Upon receiving the client’s case, JMS Rogers took immediate action. Our team began by meticulously reviewing all related documents—contract agreements, service delivery records, and all communication attempts made by him. We discovered that the customer had not only breached the contract but also provided a string of false assurances about the payment that had led him to delay further action.
Our investigation revealed a disturbing pattern. The customer had been involved in similar disputes with other businesses, leaving a trail of unpaid debts and broken promises. Despite this, his case was unique because it involved a larger sum and had the potential to impact his business significantly.
Armed with evidence of the customer default and a history of similar disputes, JMS Rogers crafted a strategic plan. We initiated direct negotiations with the customer, presenting a comprehensive dossier of the evidence. Faced with the prospect of legal action and the risk of reputational damage, the customer agreed to a settlement.
Through persistent efforts and skilled negotiation, JMS Rogers secured a resolution that ensured the client received SGD$60,000 of the owed amount, with the remaining balance to be paid over an agreed period. This outcome not only alleviated the client immediate financial stress but also restored his business’s stability.
In the end, the case was more than just a financial transaction—it was about ensuring that justice was served and that the client could continue to thrive in his business without the shadow of unpaid debts hanging over him. JMS Rogers’ intervention highlighted the crucial role of professional debt collection services in navigating complex financial disputes, providing peace of mind and a path to resolution.
What can we learn from this:
1. The Importance of Swift Action in Debt Collection
When a client fails to honor their financial commitments, taking immediate action is critical. JMS Rogers stepped in promptly to review the case and gather evidence, which allowed for a strategic and timely resolution. Proactive measures can prevent the situation from spiraling into further financial distress.
2. Evidence-Backed Negotiation Leads to Strong Outcomes
By meticulously gathering all necessary documentation and uncovering the customer’s history of similar disputes, JMS Rogers built a solid case. Using facts and legal leverage in negotiations resulted in the client receiving a significant portion of the owed amount and a structured plan for future payments.
3. Professional Debt Collection Safeguards Business Continuity
Debt issues can destabilize a company, emotionally and financially. With the help of specialized expertise in debt recovery, JMS Rogers helped the client recover lost funds, alleviating stress and allowing the business to regain its footing. Professional services offer both resolution and peace of mind.
This case underscores the value of taking the right steps when faced with unpaid debts. JMS Rogers is here to support businesses through complex financial challenges.
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